Clerical Skillbuilders Program

Clerical Skillbuilders is a great way to move toward employment. The structure and curriculum are designed to provide a transition back to employment by establishing a routine, providing opportunities for social interaction, and teaching necessary clerical skills. The Skillbuilders curriculum is focused on preparing clients for jobs in both our clerical transitional business and community employment positions such as: File Clerk, Mail Clerk, Receptionist, Data Entry Clerk and other general entry level administrative positions.

Skillbuilders is like being at work!
It helps clients acclimate to the work environment and has the same expectations as the workplace. Program participants are expected to dress and conduct themselves professionally, be punctual, attend classes regularly, complete assigned tasks, and be open to feedback.

The Skillbuilders Core consists of six units. Students can start at the beginning of any unit.

Communication Unit
This unit focuses on interacting with customers in various settings and reception skills, phone handling, multi-tasking, and maintaining appropriate boundaries.
Classes Include:

• Customer Service
• Reception

Office Machines and Assembly Unit
This unit focuses on using and troubleshooting fax machines, copiers, and postage meters and using those skills to create packets and assemble medical charts.
Classes Include:

• Office Machines
• Packet Building
• Chart Building

Filing Unit
This unit focuses on learning the basics of alphabetical filing, including personal names, business names, correspondence, and indexing.

Math for Life
This unit focuses on real world math skills such as: banking, budgeting, paying bills, avoiding scams, filling out timesheets, and using the calculator.

Business Grammar
This unit focuses on a basic overview of grammar rules including tips for editing letters, parts of speech, and sentence composition.

Computer Unit
This unit focuses on basic computer terminology, learning how to use the mouse, menu bar, and toolbars, establishing familiarity with Windows tools and structure, basic Internet searches and web based email applications. The computer unit provides hands-on experience in a computer lab with small classes and a high student to teacher ratio.
Classes Include:

• Introduction to Computers
• Windows Basics
• Internet and Email